|ANSWERING YOUR QUESTIONS
1. Fine Art reproductions ordering and payment.
Our production facilities are fully equipped to handle volume trade orders and we offer standard trade discounts to the Art retail industry. Please read our FAQ’s or email at email@example.com for details on our trade program. We also offer attractive discounts for corporate, Hotel, Healthcare and Business projects.
It's easy to order, just click on "buy painting" and then '' Add to Cart " button, next to the chosen painting. Payment is done in a way to keep all your private information absolutely confidential. We have appointed a reliable US based payment processor to realize our online transactions, accepting PayPal, Visa, MasterCard,
American Express and Discover/Novus Charge cards and also all the other card types, which are derivatives of these brands. For example: Visa check cards and debit cards, MasterCard, MasterMoney, EuroCard, etc.
All transactions are through SSL server (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers. After pressing " Add to Cart " button you are automatically transferred to a secured server, where your credit card is processed in order to collect the billing and shipping information.
Once the order is successfully processed you will receive confirmation from both the payment processor and from us. You should not worry about your private information - it is absolutely confidential and will only be used to complete the transaction. We do not see or retain your credit card details. What we receive is only the order details needed to complete and ship the painting to you ( e-mail, shipping address, phone number or any special requirements ).
We offer a 10 % off all orders over $1000 USD. To apply for the discount, please contact us for further details .
2. Get a quote for an oil painting reproduction , not listed in the catalog or with a different size?
For your convenience we offer the reproductions in one, two or three different sizes, not necessarily standard, trying to keep maximum close to the painting's original proportion. You can also order the painting at your own custom size. You should first either email us or fill in our Contact Form to ask your question or give your requirements. If the painting you are looking for is not listed in the Catalog , you can provide us with it's title or Artist's name and we will find it for you. You will be answered within 24 hours.
The copyright subsist on all original work for 70 years after European artists' death and 50 years for non-European Artists.
3. How to order an oil portrait painting?
First scan your photo(JPEG format) and send it to our email address as an attachment. It's preferable that the photo is with the highest resolution possible, so we do not miss any details.
If you have any specific requirements, please send us an email.
We'll answer as quickly as possible to discuss and give you instructions on how to proceed with ordering.
If you are not satisfied with your oil portrait, you could send the canvas back for correction.
4. Ordering an original painting
Browse through the original pictures gallery of contemporary artists.
Note: You can only choose from the originals that are present. We can not change
sizes or anything, since the paintings are finished and complete. However, if a work has already sold, you can have a similar version at the same or different size.
There is a constant renewal in the author works gallery, so if not today, you can find a painting of your choice later, just stay in touch.
5. About the painting process.
Our Fine Art Reproductions are entirely handmade without use of artificial methods. They are painted on linen canvas with oil paints of the highest French quality. Our painters are graduates of art schools, and every one of them is a master in a particular field, which gives us the opportunity to reproduce to the highest point of perfection the style and the technique of the original old master. We have acquired those abilities for a long creative period and that's the reason why our handmade reproductions are the best, bearing the spirit of the original Great Masters.
6. Why are the fine art reproductions unframed?
There are some reasons for not framing the paintings, but the basic one is because every house has its own interior design and the frame of a painting has to fit in well with the whole interior, so you can make the best choice for a frame. There are many frame shops where you'll be advised and helped in selecting the best frame for your room or office.
The other crucial reason is safety. Our paintings are transported rolled in secure post-tubes. We wouldn't want to be responsible for a damaged painting, which traveled stretched on a frame.
7. Travel expenses and time to deliver.
Shipping is worldwide. The paintings are delivered in strong post-tubes. Travel expenses are fixed- 40 USD. Shipping tax is a one time charge and does not depend on the number of paintings you have ordered, for example if you order three paintings at a time, you will be charged only one shipping. We do not ship to PO Boxes, but only to an exact street address. In order for the paintings to reach the highest quality and get dry, the painter needs at least 3-4 weeks. Time depends on the complexity of the painting and we inform you about the stage of completion of the reproduction.
8. Refund Policy.
Our Reproductions Gallery wants you to be delighted with your purchase. If you are not completely satisfied - for any reason - with a painting you received, return the item undamaged within 20 days of receipt for correction or a full refund. Under no circumstances will a refund be granted after this time.
The refund will NOT include shipping costs, duty or customs fees (if applicable). To apply for this, the oil painting should be in the original condition and packaging with no signs of damage, plus anything included within. The credit will be applied once the painting has been received and it's condition checked.
To request a return, you must have good reasons for that. Please contact us by e-mail, explain the problem, and you will be given instructions on how to proceed.
Any customer returning items totaling a value greater than $450.00 will be charged a 25% restocking fee.
All paintings must be returned in their original condition (undamaged) .
9. Special services.
We offer services which are not very common. For instance you can order fine art reproductions paintings that could be really hard
to distinguish from the original masterpieces. The painting will bear every mark of the original and also be surface-cracked for an absolute similarity. However there is an additional charge for this, and it must be a subject of an additional discussion. Choose your painting and contact us. We will answer within 24 hours. See our oil painting reproduction samples .
We only store information, which our visitors wish to provide. This information is necessary to complete the order: name and delivery address, though we would also like information, that facilitates communication, such as e-mail address and telephone number. We keep e-mail addresses we receive, and use them only to contact customers regarding their order and analyze our business history. We never provide our clients' e-mail addresses to other firms or persons under any conditions. We follow a strict confidentiality policy and do not send promotional messages or information on new services under any circumstances. We collect statistical information from the visitors of our website such as: which country they are from, most visited pages, web browser used and how long they stay at our site.